Faqs
MOST COMMON MOVING QUESTIONS
Our customers F.A.Q
We know that moving can be a very stressful ordeal. We are here to make your lives much easier and simpler when you decide to move either to your new home or need help with your commercial relocation project.
You may come across so many questions when you finally decide to move. What are the different types of delivery trucks available? How many people do you need? How do you efficiently organize, pack and load your belongings? How do you minimize effort? When and how to schedule your moving appointment? How much will it cost? Do I need to purchase moving boxes? These questions can sometimes be overwhelming. But don’t worry! We have got you covered.
We have come up with a comprehensive list of questions and queries that commonly arise when it comes to your moving requirement. Whether you are planning to move your home, your commercial space, or any similar area, this list of FAQs is guaranteed to give you instant solutions for all the common questions that you may have.
From preparing your belongings for the move, pricing queries, and other similar questions, we have covered queries from all aspects of moving to make your lives easier. These FAQs can help you prepare and plan your moving appointment well ahead of time to ensure that you make the most of your time and money.
In case you are not able to find the right solution, feel free to contact us via email or call so that we can assist you.
Pricing
We accept cash or card. Please pay the amount requested by the driver or supervisor on the day of.
Only repeat business clients who have submitted their ABN can request payment via Electronic Funds Transfer (EFT). If paying by EFT, request an EFT payment leaflet from your mover. He will provide you with a card which states the BSB, account name and number and an email address so you can request your online invoice. Please follow all the instructions!
To get a fixed quote, please call us or complete our Quotation form with as much detail as possible providing access details and a full inventory of furniture, appliances, boxes and small items. We can provide written fixed quotes via email from studios to 3-bedroom homes without an onsite inspection, though conditions do apply.
Fixed quote inspections for 4+ bedroom homes, interstate and regional NSW moves are available upon request. In order to provide you with a fixed quote, we will need to visit your home and make a quick inspection. The quote is at no cost and obligation-free. If you need to arrange this call us on 02 7201 9367 or us or email us at [email protected]
We charge at every half hour after the minimum three hours for a truck or two hours for a van rounding up to the next half hour.
For example, John hired 2 removalists and a 27cbm truck to work on a Thursday (hourly rate = $190ph) and his call out is half an hour. The move takes 2 hours and 35 minutes but we still charge for 3 hours. We will charge John $65 call out + ($190x 3) = $635.
Another example, Bec hires 2 men and a van and has no call out fee. Her job takes 3 hours and 15 minutes. We will charge Bec $0 Call out + $120 x 3.5 = $420.
We start when we arrive at your door, not a moment earlier. We finish when you are satisfied that all your items are safe in your home and round up to the minimum 2 hours for van jobs, 3 hours for truck jobs, 4 hours for 4 man jobs or to the next half hour above that.
Driving a truck around Sydney can be expensive – fuel, parking, tolls, even keeping a big truck roadsafe. We need to make sure this is covered so that the truck can arrive safely and on time to your home! Some other removalists will charge you from the time they leave their door – we believe this is unfair. Fuel costs and tolls can be variable and there is no guarantee for you that these businesses are counting their hours on the road properly. A flat call out fee avoids any nasty surprises.
You can help by telling us the access points at both the pick-up and delivery addresses and giving us an accurate inventory of your items.
You can also reduce the hourly rate by packing everything before we arrive, organizing parking close to both homes, advising your neighbors you are going to move so that they free up the lifts and stairways for you, helping us move your items and making sure you know the fastest way to your new home.
Our quotes may differ from the price charged on the day of the move. This is because of surprises such as clients who do not finish packing so we finish for them, clients who understate the number of items, traffic, lack of access at the delivery point (especially in apartment complexes), clients forgetting their exact new address and more.
Moving process
We offer plastic boxes for free for customers who bundle moving services with packing and/or storage. Plastic boxes are available to rent for all other customers.
Our shop also stocks packing accessories such as tape and butcher’s paper. Buy or order boxes for hire on our online shop or request a box order form via e-mail to [email protected]
To avoid disappointment and get your preferred date and time for your move, we recommend booking 2 weeks in advance for a weekend move (Friday-Sunday) and a week in advance for a weekday move. Booking any later than this period may mean we are booked out for your preferred date and time.
We carry the following forms of insurance:
- Public Liability Insurance
- Goods in Transit (Truck collision, fire, flood) Insurance
- Workers’ Compensation
Our insurance IS NOT COMPREHENSIVE FOR DAMAGES. For increased cover, we highly recommend purchasing additional insurance here: removals insurance.
We start when we arrive at your door, not a moment earlier. We finish when you are satisfied that all your items are safe in your home and round up to the minimum 2 hours for van jobs, 3 hours for truck jobs, 4 hours for 4 man jobs or to the next half hour above that.
Yes, we do and we have a lot of experience! Count how many steps there are up and down at both access points. We move pianos for $150 base then +$30 for every step up and +$20 for every step down.
If you are moving the piano by itself (no other furniture or boxes), quotes start from $400.
Please advise us of the piano when you book your move. Special equipment needs to be brought to your move if a piano is involved. We will charge the time it takes to pick up the equipment if you have not given us advance notice.
Please advise us of any furniture items which weigh more than 80kg (such as pianos, marble furniture, snooker tables, commercial fridges, safes and large potted plants) at the time of booking. They may require an additional man which could incur extra charges.
Please also advise us of any items which exceed the value of $300 each such as antiques, pianos, works of art and jewellery) at the time of booking. Though we can transport these items for you, please note our insurance covers only up to $100 for each item and no more than $500 for the whole move. Therefore, we highly recommend you move these yourself or if you request we move it arrange insurance separately for each valuable item. To find out more, read our Terms and Conditions.
We charge double rates for public holidays.
Our public holiday rates apply to:
Easter weekend – Good Friday to Easter Monday.
ANZAC day
The Queen’s Birthday
Labour Day
We are closed on Christmas and New Year.
Yes, we do! We are closed on 24, 25, 26 and 31 December and 1 January. You can book your move any day before 24, between 27 and 30 December and after 1 January. Book now by clicking here.
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